Refund Policy

If Pro isn't right for you, ask for a refund within 14 days of purchase and you get your money back in full. No questions.

How to ask

Email support@shipmock.com from the address you bought with, or reply to your Paddle receipt. Paddle, our Merchant of Record, processes the refund to your original payment method; banks usually take 5–10 business days to show it.

After a refund

The license key from that purchase stops being valid. Anything you exported while you had Pro is yours to keep.